High Tech client enjoys higher employee satisfaction by offering digital employee customer service – text, chat and email
A leading North America based high tech client was implementing Workday for their organization and wanted to pivot the delivery model to align with the modern HR platform.
How we helped?
- Client reached out to Shared, to stand up a team to support the backend talent functions for their organization to meet their modern talent platform requirements
- Shared stood up a team to support core HR operations and provide employee customer service, from our India delivery center
- Our teams help prepare new SOPs/DTPs for the new HR platform and perform UAT before going live
- Working as an extension of client’s HR team, managing the backend HR operations from our delivery location
- 48% operational savings
- Increased Process Maturity
- Improved Employee Satisfaction with reduced hold times and more responsive employee customer service
- 24% productivity over 3 years delivered through automation and efficiency