High Tech client enjoys higher employee satisfaction by offering digital employee customer service – text, chat and email

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Business Challenge:

A leading North America based high tech client was implementing Workday for their organization and wanted to pivot the delivery model to align with the modern HR platform.

How we helped?

  • Client reached out to Shared, to stand up a team to support the backend talent functions for their organization to meet their modern talent platform requirements
  • Shared stood up a team to support core HR operations and provide employee customer service, from our India delivery center
  • Our teams help prepare new SOPs/DTPs for the new HR platform and perform UAT before going live
  • Working as an extension of client’s HR team, managing the backend HR operations from our delivery location

Business Outcomes:

  • 48% operational savings
  • Increased Process Maturity
  • Improved Employee Satisfaction with reduced hold times and more responsive employee customer service
  • 24% productivity over 3 years delivered through automation and efficiency