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HR Services

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We are increasingly seeing a demand for Employee services from our clients. Organizations globally have awoken to the fact that employee experience is equally, if not more important than customer experience. Only a happy employee can deliver a great customer experience. Additionally, post covid we see challenges with retaining and hiring talent and thus a demand for making sure employees are happy and motivated at their workplaces. By taking on the day-to-day backend operational work, we free up our client’s talent teams bandwidth for high touch HR activities. Typical business outcomes driven jointly with our clients in talent space include higher Employee Experience scores, lower attrition, reduced hiring times and higher satisfaction.

Typical systems supported include Workday, SAP SuccessFactors, Oracle ME and others. We support our clients with end-to-end HR lifecycle services – from hire to retire.

Typical client processes we support as part of HR are:

HR Operations

HR Operations


  • Employee Customer Service

  • Service Request Support

  • Payroll Support

  • Leave Administration Support

  • Employee Data Administration

  • AP Helpdesk

Benefits

Benefits


  • Healthcare Administration

  • Benefits Administration Support

  • FSA Support

Learning & Development

Learning & Development


  • LMS Administration

  • Training administration

  • Learning support

  • Learning Content Support

FAQ

Once our team is onboarded, they can access your network id and systems, and would be available to support you as any other team member within your network. Alternately, every team member does get a shared email id with MS Teams access and can communicate with clients as preferred.
The cost of the resource varies based on the service requested and team size. Based on the size and service required, the cost varies from 3-4K per month.
Our team aligns with our clients’ hours of operations (HOOP) requirements. We work collaboratively with our clients, to make sure our team is addressing their needs promptly and are available to support the hours of services requested by our clients.
Once an agreement has been reached, we complete client onboarding requirements such as additional background check etc as needed. We also request credentials for our team members, so that our team can access your network and internal sites. We typically use VPN or VDI technology to login to our clients environment and get system access. We follow the required security protocols set by our client’s security teams and make sure we use a secure way to access our client network and systems.
Shared offers a flexible engagement model and provides services spanning staff augmentation to managed services, based on our clients’ requirements. As of today, we primarily follow an offshore centric delivery model with possible future additional delivery centers including onshore.
Team management primarily depends on our client’s preference. Our clients can choose to manage the team members themselves for their day to day activities in a staff augmentation model or alternatively request Shared to manage the team for them (Managed Services). In either case, we typically do provide oversight to our team members, as part of our engagement model, even if client is managing the resources, to ensure our team is meeting our client objectives and overall delivery is going smoothly.