We see an evolution from traditional voice-based customer service, to more of digitally enabled customer experience that has a mix of channels beyond just voice. This omni channel experience helps enable a faster, better and cheaper way to deliver a super customer experience to modern customers.
By partnering with Shared, our clients have been able to deflect voice calls to different digital channels and reduce their cost to service, while still addressing customer support needs quickly.
Across various industries, we support the following digital customer experience channels for our customers:
• Live Chat
• Email Support
• Social Media Care
• Voice Services